IT SUPPORT (TIER 2 POSITION)

Full Time
Limassol, Cyprus
Posted 3 weeks ago

MINIMUM QUALIFICATIONS

  • Degree in Computer Science/ Information Technology
  • Experienced with Windows Server, Active Directory,
    Group Policies, Firewall configuration, Office 365
  • English (written and verbal)
  • Able to work within a team
  • Self-motivated
  • Excellent telephone manner
  • Numerate
  • Presentable and personable
  • Good organisational skills
  • Reliable and conscientious

MAIN RESPONSIBILITIES

  • To assist and resolve daily “Tier 2” technical issues or
    taking escalated customer issues from “Tier 1” Customer Support Agents
  • Testing of One Net Value Added Services
  • Setup and preparation of developed value-added services
    and other equipment for deployment to vessels
  • Maintain, monitor and improve developed value-added services and other solutions
  • Maintain up to date documentation of networks, systems and new solutions
  • To back-up other colleagues within the same department in case of absence
    and ensure smooth flow of operations
  • To respond to customer and suppliers’ general inquiries as necessary
    and coordinate with the Customer Support Manager
  • Responsible for the identification of the function’s risks and opportunities
    and the proposal of actions for their addressment

A remuneration package is offered to the successful candidate including 13th salary,
provident fund at 6% and medical coverage after the probation period.

All applications will be treated as confidential.

Job Features

Job CategoryIT Department
Job TypeFull Time
Job LocationLimassol, Cyprus
Job ReferenceONT2019IT

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