Customer Support Agent – Tier 2

Full Time
Limassol, Cyprus
Posted 6 days ago

KEY ATTRIBUTES

  • Self-sufficient and happy working alone and with other teams
  • Self-motivated.
  • Confident with communicating with Customers (both written and verbal)
  • Presentable and personable
  • Good organisational skills
  • Reliable and conscientious

 

MINIMUM QUALIFICATIONS REQUIREMENTS

  • English (written and verbal)
  • Degree in Computer Science/Information Technology
  • 3 years’ experience with Windows Server, Active Directory and Group Policies
  • 3 years’ experience with Firewall configurations
  • 3 years’ experience with managed switch configurations
  • Experience in Linux would be an advantage.
  • Experience in satellite communication services would be an advantage

 

JOB FUNCTION

  • Assist in the troubleshooting of vessel IT infrastructure, including Servers, storage, Firewalls and Switches.
  • Assist in the troubleshooting of vessel satellite communication equipment and services.
  • Assist in the troubleshooting of One Net Group products and services.
  • Receiving escalated customer issues from “Tier 1” customer support agents
  • Be able to manage helpdesk tickets in order of priority.
  • Manage escalations of tickets to “Tier 3” support as appropriate
  • Maintain documentation of networks, systems, and solutions.
  • To cover colleagues during periods of absence and ensure smooth flow of operations.
  • Be able to work on either day shift or evening shifts (Monday to Friday)
  • To respond to customer and suppliers’ general inquiries as necessary and coordinate with the Technical Support Manager.

Job Features

Job CategoryCustomer Support
Job TypeFull Time
Job LocationCyprus
Job ReferenceON2023CST2

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