CUSTOMER SUPPORT AGENT – TIER 1

Full Time

Limassol, Cyprus

Posted 9 months ago

KEY ATTRIBUTES

Self-sufficient and happy working alone.
Self-motivated.
Excellent telephone manner.
Good working knowledge of word and excel.
Numerate.
Presentable and personable.
Good organisational skills.
Reliable and conscientious
Good sense of humour.

MINIMUM QUALIFICATIONS REQUIREMENTS

Secondary Education
English (written and verbal)
Computer (basic knowledge)
Degree in Computer Science or any technical degree

JOB FUNCTION

To provide “Tier 1” customer support
To assist and resolve daily technical issues remotely.
Activation/Deactivation of One Net services e.g. Broadband, Telephony, Ship security, Alert systems, Email etc
Logistics for the delivery of One Net products and services.
To prepare, setup and test of developed value-added services.
To inform the Customer Support Manager on a day-to-day operations matter
To back-up other colleagues within the same department in case of absence and ensure smooth flow of operations
To respond to customer and supplier’s general inquiries as necessary and coordinate with the Customer Support Manager
To facilitate the Quality Director for the most efficient implementation of the ISO 9001:2015 system and the Health & Safety procedures of Fameline Holding Group Ltd.
Responsible for the identification of the function’s risks and opportunities and the proposal of actions for their addressment.

ACCOUNTABILITY

Customer Support Manager

Job Features

Job Category	Customer Support
Job Type	Full Time
Job Location	Limassol, Cyprus
Job Reference	ON2021CSA1

Apply Online

PERSONAL INFORMATION

Title*

First Name*

Last Name*

Address*

City*

Post Code*

Country*

Contact Information

Mobile Phone Number*

A valid phone number is required.

Landline Phone Number*

A valid phone number is required.

Email Address*

A valid email address is required.

Attach Resume*

Yes, I consent to the submission of the foregoing application for employment and the storage of my data in the database of candidates of Fameline. With the completion and submission of the above application, I consent to the processing of my data by the Human Resources Department responsible for of the processing of such data, in accordance with General Data Processing Regulation and the applicable legislation. Such consent may be withdrawn at any time upon the submission of such a request by clicking here. You can find additional information about our Privacy Notice by clicking here.

I responsibly declare that all the data of my application are truthful and complete.*